Voice (VoIP)

Learn how to setup your device, port your number and activate VoIP on your mobile phone.

VOIP Troubleshooting Guide
COMMON SYMPTOMS Cannot make or receive VoIP calls. Cannot hear the caller or the caller can’t hear receiver. Line noise. Choppy or stuttering calls. L...
Tue, 15 Sep, 2020 at 10:51 AM
How to Configure your VoIP for Zoiper
Download the Zoiper app onto your mobile device and follow the three steps below.  If you already have the Zoiper app downloaded with a username and log...
Thu, 27 Aug, 2020 at 8:40 AM
The Webafrica VoIP Interface
The Webafrica Voice Interface is located within the Customer Zone – a secure area on our website dedicated to customers – and allows you to manage, configur...
Thu, 27 Aug, 2020 at 8:40 AM
Yealink W52P – Manual Set-up
GETTING STARTED With most IP-based devices such as routers and VoIP phones, you can log into the device via a web browser using the IP address of the devic...
Sun, 24 Nov, 2019 at 6:47 PM
What You Need To Know About RICA
What is RICA? The Regulation of Interception of Communications and Provision of Communication-related Information Act (RICA), is a South African law tha...
Thu, 6 Aug, 2020 at 6:26 AM
How To Port Your Existing Landline Number
Porting your existing landline number is a simple task. All that you need to do is submit the Authorisation Form (can be found in your Voice Interface) as w...
Sun, 24 Nov, 2019 at 6:37 PM
Calls Dropping
Call dropping can be caused by poor internet connection quality, bad codecs or a faulty device. VoIP (Voice over Internet Protocol) itself is a digital ser...
Tue, 15 Sep, 2020 at 10:51 AM
Using Multiple Devices on One VoIP Number
While you can technically have several devices registered on the network for your number at the same time, the behaviour is perhaps not what you might expec...
Fri, 10 Jan, 2020 at 8:25 AM
One-way Audio and/or Number Not Available
If you experience one-way audio or your number does not ring, even when your device says "Registered", you probably need to enable Port Forwarding...
Sun, 24 Nov, 2019 at 6:42 PM
Unable to Make VoIP Calls
Not being able to make outgoing calls usually indicates that you have run out of airtime, have you had a look on our VoIP Interface to see if you have credi...
Fri, 10 Jan, 2020 at 8:29 AM