Webafrica Support

COMMON SYMPTOMS Cannot make or receive VoIP calls. Cannot hear the caller or the caller can’t hear receiver. Line noise. Choppy or stuttering calls. L...

Download the Zoiper app onto your mobile device and follow the three steps below.  If you already have the Zoiper app downloaded with a username and log...

The Webafrica Voice Interface is located within the Customer Zone – a secure area on our website dedicated to customers – and allows you to manage, configur...

GETTING STARTED With most IP-based devices such as routers and VoIP phones, you can log into the device via a web browser using the IP address of the devic...

What is RICA? The Regulation of Interception of Communications and Provision of Communication-related Information Act (RICA), is a South African law tha...

Porting your existing landline number is a simple task. All that you need to do is submit the Authorisation Form (can be found in your Voice Interface) as w...

Call dropping can be caused by poor internet connection quality, bad codecs or a faulty device. VoIP (Voice over Internet Protocol) itself is a digital ser...

While you can technically have several devices registered on the network for your number at the same time, the behaviour is perhaps not what you might expec...

If you experience one-way audio or your number does not ring, even when your device says "Registered", you probably need to enable Port Forwarding...

Not being able to make outgoing calls usually indicates that you have run out of airtime, have you had a look on our VoIP Interface to see if you have credi...