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Knowledge base
Fibre
Fibre
9
Frequently Asked Questions: Fibre FAQs
Switching to Webafrica from another ISP: Frequently Asked Questions
Can I Get Fibre?
Webafrica's Fair Usage Policy (FUP)
Performing a Trace Route and Ping Test
See all 9 articles
LTE
LTE
14
RICA your FIXED LTE Order
Your SIM Switch
LTE Q&A
Uncapped Telkom Fixed LTE FUP
Understanding your Telkom Fixed LTE Data Breakdown
See all 14 articles
LTE Coverage
1
Checking for LTE coverage?
Wifi Toubleshooting
Wifi
4
Poor Wifi Signal
How to Connect to WiFi
How to change your Wifi Password
The Difference between 2.4 and 5GHz WiFi
ADSL and Telkom Lines
ADSL
11
ADSL is Dead: Everything you need to know about switching
Webafrica's Fair Usage Policy (FUP)
ADSL Hourly Usage Reporting Explained
Concurrent Connections on Uncapped ADSL
Home ADSL Q&A
See all 11 articles
DSL Lines
4
ADSL Line Faults
ADSL New Line Installation Queries
VDSL Q&A
What is DSL Secure?
Voice (VoIP)
Voice (VoIP)
11
VOIP Troubleshooting Guide
How to Configure your VoIP for Zoiper
The Webafrica VoIP Interface
Yealink W52P – Manual Set-up
What You Need To Know About RICA
See all 11 articles
Billing & Account Admin
Billing
13
How Can I Pay my Webafrica Account? Accepted payment methods
I Want to Change my Payment Method
Invoice and Billing disputes
Update Payment Methods in Your Customer Zone
Uploading your proof of payment
See all 13 articles
Internet Usage Tracker
FAQ
1
What is the Fair Usage Policy on Uncapped accounts?
Getting Started
1
Understanding your data usage
The Customer Zone
General
10
How to Log into Your Customer Zone
Account Notifications
Retrieving your Login Details
Adding Services to Your Account
Updating Your Email Address
See all 10 articles
General
General Articles
15
NO FUSS SWITCH-A-ROOS: Switching to Fibre or LTE
ADSL Glossary
Moving Home - How to Move your Webafrica Service
How to clear your Cache
Setting DNS Servers Manually on your PC
See all 15 articles
Email Setup
Outlook
2
How to setup an IMAP email account in Outlook 2013 / 2016
How To Set Up An Email Account In Outlook 2010
Other Mail Clients
4
How Do I Add An Account To Windows Live Mail?
How To Set Up Email On Android
How To Setup An Email Account On Your Iphone
How To Setup An Email Account On Apple Mail
General
2
How To Check Your Email Via Webmail
Email Restrictions
Hardware
Hardware
4
How to Set Up your Router and Wifi Settings
How to Set Up VOIP on your Smartphone or Handset
How to Setup a Router When you don't Know the Make and Model
Changing DNS Servers for a Router
Network Status Page
Check for outages
1
Outage Display Page
Outage Notifications
1
Personalized Outage Notifications