Our Super Helpful Support Articles
We won’t show how to bake cheesecake and we can’t help you with your yoga poses, but we do have a lot of useful information about our products and services.
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Fibre
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LTE
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Wifi Toubleshooting
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ADSL and Telkom Lines
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Voice (VoIP)
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Billing & Account Admin
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Internet Usage Tracker
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The Customer Zone
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General
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Email Setup
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Hardware
Still Stuck? Try one of our Support Channels:
WhatsApp Support Line
For the fastest turnaround on any queries, we encourage you to use our WhatsApp LiveChat (add 021 464 9500 to your WhatsApp contacts). WhatsApp support hours are weekdays between 7am and 9pm; weekends and public holidays, 8am to 6pm.
Drop us a line and Submit a ticket
If you can’t find what you need in our support articles you can submit a ticket and our support team will get back to you. Please give us as much info as you can, and save the ticket reference number which will be automatically emailed to you.
Email Support Hours:
Mon-Fri (8am-6pm)
Sat, Sun and Public Holidays (9:30am-6pm)
Give us a buzz and chat to an agent
If you still haven’t found what you’re looking for (queue U2), give us a call on 086 000 9500 and chat to one of our support agents in person. Please have your customer code handy (or the cell number on your account) so we can help you.
Telephonic Support Hours:
Mon-Fri (8am-6pm)
