Webafrica Support

Fibre 9

• Frequently Asked Questions: Fibre FAQs
• Switching to Webafrica from another ISP: Frequently Asked Questions
• Can I Get Fibre?
• Webafrica's Fair Usage Policy (FUP)
• Performing a Trace Route and Ping Test

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LTE 14

• RICA your FIXED LTE Order
• Your SIM Switch
• LTE Q&A
• Uncapped Telkom Fixed LTE FUP
• Understanding your Telkom Fixed LTE Data Breakdown

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LTE Coverage 1

• Checking for LTE coverage?

Wifi 4

• Poor Wifi Signal
• How to Connect to WiFi
• How to change your Wifi Password
• The Difference between 2.4 and 5GHz WiFi

ADSL 10

• ADSL is Dead: Everything you need to know about switching
• Webafrica's Fair Usage Policy (FUP)
• ADSL Hourly Usage Reporting Explained
• Concurrent Connections on Uncapped ADSL
• Home ADSL Q&A

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DSL Lines 4

• ADSL Line Faults
• ADSL New Line Installation Queries
• VDSL Q&A
• What is DSL Secure?

Voice (VoIP) 11

• VOIP Troubleshooting Guide
• How to Configure your VoIP for Zoiper
• The Webafrica VoIP Interface
• Yealink W52P – Manual Set-up
• What You Need To Know About RICA

View all 11

Billing 13

• How Can I Pay my Webafrica Account? Accepted payment methods
• I Want to Change my Payment Method
• Invoice and Billing disputes
• Update Payment Methods in Your Customer Zone
• Uploading your proof of payment

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FAQ 1

• What is the Fair Usage Policy on Uncapped accounts?

Getting Started 1

• Understanding your data usage

General 10

• How to Log into Your Customer Zone
• Account Notifications
• Retrieving your Login Details
• Adding Services to Your Account
• Updating Your Email Address

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General Articles 14

• NO FUSS SWITCH-A-ROOS: Switching to Fibre or LTE
• ADSL Glossary
• How to clear your Cache
• Setting DNS Servers Manually on your PC
• Port Forwarding 101

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Outlook 2

• How to setup an IMAP email account in Outlook 2013 / 2016
• How To Set Up An Email Account In Outlook 2010

Other Mail Clients 4

• How Do I Add An Account To Windows Live Mail?
• How To Set Up Email On Android
• How To Setup An Email Account On Your Iphone
• How To Setup An Email Account On Apple Mail

General 2

• How To Check Your Email Via Webmail
• Email Restrictions

Hardware 4

• How to Set Up your Router and Wifi Settings
• How to Set Up VOIP on your Smartphone or Handset
• How to Setup a Router When you don't Know the Make and Model
• Changing DNS Servers for a Router

Check for outages 1

• Outage Display Page

Outage Notifications 1

• Personalized Outage Notifications