Understanding your Telkom Fixed LTE Data Breakdown

How is your Telkom Fixed LTE data made up?


CAPPED FIXED LTE 


Your Capped Telkom Fixed LTE data is made up of four different kinds of capped data. We have attempted to simplify it for our customers by grouping it into two main parts “Anytime Data” and “Night Surfer Data”.


However, the data Telkom supplies is actually broken up into four parts.


Anytime Data:

  • Inclusive Anytime bundled data

  • Bonus Anytime bundled data


Night Surfer Data:

  • Inclusive Night Surfer bundled data

  • Bonus Night Surfer bundled data


For Example: 

If you have the 20GB+10GB package, you are in fact buying:

  • Anytime Data: 10GB Inclusive Anytime Data + 10GB Bonus Anytime Data

  • Night Surfer Data: 5GB Inclusive Night Surfer + 5GB Bonus Night Surfer


The order in which your data is used up or the “burndown” on your data works like this:

  1. Bonus Data

  2. Inclusive Anytime Bundle (rollover data first, then newly allocated data)

  3. Inclusive Night Surfer Bundle (valid from 12am to 7am)

  4. Top-Up Data (if applicable)


Top Up Data: If you choose to top up your capped account, your Top Up data will be broken down in the same way as the above, according to the size of the Top Up you buy. Your Top-Up Data will be used up after your monthly allocated data is finished.


Your Anytime Top-Up data is available for 61 days before it expires. Night Surfer Top-Up data does not roll over, and will expire within 30 days of purchase.

UNCAPPED FIXED LTE

Our Telkom Fixed LTE Uncapped Data Packages give you Uncapped data with the following FUP (Fair Usage Policy):

  • 10Mbps: 0GB → 150GB

  • 4Mbps: 150GB → 200GB

  • 2Mbps: 200GB+ (to month-end)

All P2P/NNTP will be reduced to 128Kbps during network peak times of 6pm to midnight and this traffic will be counted against the 150GB/50GB of data provided.


What this means:

  • You start the month with 150GB to use at speeds of up to 10Mbps.

  • When you have used up the first 150GB, you have 50GB to use at speeds of up to 4Mbps.

  • When you have used up the 50GB of 4Mbps data - you can continue to use the internet for the remainder of the month with speeds up to 2Mbps.

  • At the start of the new month your usage will reset, your speeds will go back up, and you will start the process again.


This system is designed to allow Telkom to protect the integrity of their network for all users, for the long run.

Tracking your Data usage

Webafrica and Telkom are in the process of building a super user friendly Internet Usage 

Tracker. In the meanwhile, you can view your up-to-date data usage by following this link to Telkom and logging into your account.









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