Switching to Webafrica from another ISP: Frequently Asked Questions

Will my Fibre turn off?

No. Provided your current ISP is providing your internet via an underlying service provider who we carry (for example: Vumatel, Octotel, Openserve, Frogfoot, Maboneng, Teralink, SADV, Evotel, etc) there shouldn’t be any downtime at all.

How it works is that they will release your line into the holding pool, and we will pick it up right away.

Will I need to pay clawback fees?

At the time of release of this article, Webafrica are willing to credit you any clawback fees your current ISP may have on your installation – up to the value that we would have substituted your installation ourselves. If you have other outstanding fees with them you will need to cover these yourself. This is subject to us running installation / connection promotions. Please check our Fibre page for information on our current promotions, or contact our sales team on 086 000 9555 to find out what we can do for you.

How long will it take to switch?

From our side, the moment you let us know that your line is released into the holding pool we will pick it up and activate you as a Webafrica customer. How long it takes us to do this is subject to how long it takes your current ISP to release your line.

What if Webafrica don’t carry the underlying infrastructure I am currently on?

We support all of the major underlying infrastructure providers (UIPs). If you are with one of the few UIPs who we don’t offer, we may need to have a line installed for you before we can provide you with Fibre. You can find more information on the installation times on our Fibre page.  

We currently offer Fibre via the following UIPs:

  • Vuma (vumatel / Vuma aerial) 
  • Octotel
  • Openserve 
  • FrogFoot
  • Maboneng
  • Sadv
  • Evotel


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