LTE Troubleshooting - Slow speeds

Slow Speeds on your LTE connection can't be fun. Here's how we deal with this issue...


First off, there are a few parameters that we need to make you aware of when it comes to your LTE connection with Webafrica. These are readily available on our website as well.


After rigorous testing we’ve seen speeds of between 4 – 50Mbps depending on various factors (proximity to tower, where the router is placed in the home, interference from Mother Nature etc). 

In general our customers get around 10-20Mbps.


The most common aspect affecting slow speed on LTE is going to be signal strength coming from the tower in your area to the router

This strength will normally be shown on the router in the form of 3 lights...

 


Typically you'd like to have all three lights on but sometimes the signal from the tower could get disrupted by obstacles in your area, such as trees, tall buildings, bad weather and so on.

The easiest way to tackle this is going to be by moving the router to a different location within your home. 

Try moving it to different rooms, your best option is going to be a room with the biggest window so that there'll be no obstacles between your router and the outside world.


If you're trying to find the best possible room for signal, you're welcome to use the mobile app Open Signal which can be downloaded from your app store on your smartphone.

This app will give you an indication on which direction your signal is coming from and you could try locating your router accordingly.

*Keep in mind, this is not a Webafrica application and is freely available on the Google Play store.


Other things to check are the network settings on your router. By changing this you're forcing the router to use a faster Mobile Signal such as 4G instead of 2G AND 3G.

This is applied by logging into your router, going to Settings and changing the Network Mode to 4G



Here's how to log into your router...

- Firstly, in order to log into your router you'll need to find out what the address to your router is. The easy way to find this is to look for the "Default Gateway" or "Default IP" on the back or bottom of your router.

  The other way to find this information is to open the Command Prompt on your Windows PC(Laptop/Computer). A fast way to launch this window is to press the Win + R keys on your keyboard. Then, type cmd or cmd.exe and press Enter or click/tap OK

- You'll then be confronted with the following...


- In this block you're going to type in "ipconfig" and press enter on your keyboard, you'll then find the following bit of info of which you'll grab the address next to the words Default Gateway



- The Default Gateway for the Huawei router range is 192.168.8.1, type/paste this IP address into the web address bar of your browser(Internet Explorer, Chrome, Firefox) and hit Enter

- You'll find the login page asking for a username and password which both would be the word admin and hit the login button

- On the top section of the next page, find the Settings button and click it

- Then click Dial Up, Network Mode and set the Prefered Network mode to 4G.

- Once you've saved the correct settings, hit the Apply button on the bottom and restart your router.



If this does not help or you need some guidance through the process, give us a call on 086 000 9500 or email us on support@webafrica.com



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