Webafrica's Fair Usage Policy (FUP)

What the FUP is FUP?

The Fair Usage Policy (FUP) is our simple way of protecting the integrity of the Webafrica network. We have done away with the complicated 5 Star Rating system which used to govern our Home Uncapped users and the complicated Three Tier system which used to govern our Business Uncapped packages.


As with all acceptable usage policies, if you use more than a certain, pre-determined “fair” amount of data (your FUP threshold) in a given timeframe, you stand to be restricted to slower speeds during peak times, in order to allow other users to access to the network fairly.


Each line speed has its own FUP threshold, and because we don’t all have the same data needs, we offer three distinct packages which have different thresholds on the same line speed.


Does FUP affect me?

If you are an ADSL or Openserve customer on either an Uncapped or Uncapped Premium package, then the FUP thresholds will apply to you. If you are on an Uncapped Pro package then the FUP will not affect you. If we supply you through any of our other Fibre infrastructure providers then you are automatically in the Uncapped Pro category and will not be affected by a FUP threshold.


What are the new Webafrica Uncapped Packages?

Our new package categories are Uncapped, Uncapped Premium and Uncapped Pro.


If you are connected via the Openserve network these packages will apply to you and you will have to choose one when signing up for your product. If you are connected through any of our other Fibre infrastructure providers you will automatically fall into the Uncapped Pro category.


I was on Uncapped Home – what am I on now?

Anyone who was previously (before May 2018) on our Uncapped Home package will automatically be moved to the Uncapped Premium category on our new package structure.


I was on Uncapped Business – what am I on now?

Anyone who was previously (before May 2018) on our Uncapped Business package will automatically be moved to the Uncapped Pro category. This has no FUP threshold – which means you have unshaped, unrestricted bandwidth all the time.


Good to Know

If you are on one of our packages which carries a FUP, your usage between midnight and 06:00 am every day does not affect your rolling FUP threshold. So, if you are planning downloads make sure you schedule them for these times, and they won't have an impact on your FUP status.


What about shaping?

Shaping is the process of implementing priority on certain types of usage or protocols. Some ISP’s implement shaping to give priority to real-time interactive services, effectively slowing down your non-prioritized services. Under our new policy, Webafrica does not shape your account. It is up to you to manage how you use your bandwidth.


The FUP thresholds

All thresholds are based on data consumption over a 30 day rolling window. This means that your data consumption is NOT calculated from the first of the month to the end of the month. Your data consumption is based on the last 30 days of usage, regardless of the date. For example, if today is the 15th of June, your data consumption is measured from 30 days prior to this day, so from the 15th of May, and not from the 1st of June. This 30 day window "rolls" forwards every day. It is a 30 day rolling window. 


How FUP is applied: 

You will only experience slow speeds if you are FUPPED and the network is very busy (for example during peak network times). If you are over your FUP threshold but the network is not busy (for example during off-peak times) you will still enjoy your normal internet speeds.


 


For More information about our FUP please visit the FUP Page. 

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