Cancellations must be requested via the Customer Zone
- Login to the Customer Zone
- On the left, click on My Services and the relevant service group (Internet Access, VoIP, Other)
- Go to the specific service you wish to cancel
- Click on the drop down arrow on the right of View Details
- Select Request Cancellation
Please note that by default we require one full calendar month’s notification of non-renewal. If you do not provide this notice, you will be charged the rate stipulated on the relevant product page for the next renewal term. To illustrate, for non-renewal to be effected at the end of May, notice of non-renewal must be received on or before the last day of April.
For any further queries, please call us on 0860 009 500 or e-mail us at firstname.lastname@example.org