LEAVING WEB AFRICA DURING A BILLING PERIOD

Cancellations must be requested via the Customer Zone

  1. Login to the Customer Zone
  2. On the left, click on My Services and the relevant service group (Internet Access, VoIP, Other)
  3. Go to the specific service you wish to cancel
  4. Click on the drop down arrow on the right of View Details
  5. Select Request Cancellation

 

Please note that by default we require one full calendar month’s notification of non-renewal. If you do not provide this notice, you will be charged the rate stipulated on the relevant product page for the next renewal term. To illustrate, for non-renewal to be effected at the end of May, notice of non-renewal must be received on or before the last day of April.

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For any further queries, please call us on 0860 009 500 or e-mail us at support@webafrica.co.za


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