VDSL Q&A

1. Can I get VDSL?

VDSL is only available in a few areas at the moment, check our website to see the VDSL available areas .

If you can’t get VDSL, we’ll let you know when it is available. Just leave your details with us once you have completed the line check.


2. What do I need for VDSL?

You’ll need: 

  • a VDSL line
  • data (Capped or Uncapped)
  • a VDSL router

All of which can be purchased on our VDSL page.


3. What do I get with my VDSL package?

VDSL comes complete with:

  • Your chosen line speed (either up to 20Mbps or up to 40Mbps)
  • Your data (either Capped or Uncapped)
  • 5 free email accounts – including free spam and virus filtering
  • DSL Secure – to protect your VDSL account
  • Customer Zone – for managing your VDSL account easily
  • Up to 4 concurrent connections (on capped packages only)
  • Easy Top-Ups for capped packages
  • Line Speed Optimiser – reset ports and check your line health yourself


4. How is Bandwidth prioritised on VDSL accounts?

Bandwidth on VDSL accounts is prioritised according to various profiles:

  • Home Capped VDSL: Titanium priority
  • Home Uncapped VDSL: Silver priority
  • Business Capped VDSL: Gold priority
  • Business Uncapped VDSL :Titanium priority


Read our Bandwidth priority profiles article to learn more about how specific traffic is prioritised on these profiles.


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