Fibre

Everything you need to know about your Fibre internet, including trouble-shooting, set-up, and frequently asked questions.

Frequently Asked Questions: Fibre FAQs
Q: Why choose Fibre over ADSL? Fibre is faster and more reliable than ADSL. This means that your whole online experience is more seamless and streamlined. ...
Tue, 1 Sep, 2020 at 12:40 PM
Switching to Webafrica from another ISP: Frequently Asked Questions
Will my Fibre turn off? No. Provided your current ISP is providing your internet via an underlying service provider who we carry (for example Vumatel, Octo...
Sun, 24 Nov, 2019 at 6:09 PM
Can I Get Fibre?
Fibre availability check If you want to know whether Fibre is available for your property all you have to do is search your address in our Fibre map.  ...
Sun, 24 Nov, 2019 at 6:09 PM
Webafrica's Fair Usage Policy (FUP)
What the FUP is FUP? The Fair Usage Policy (FUP) is our simple way of protecting the integrity of the Webafrica network. We currently only apply a FUP on o...
Mon, 2 Dec, 2019 at 3:22 PM
Performing a Trace Route and Ping Test
Occasionally you may be asked by a Webafrica support agent to run a Traceroute or ping test and send us a screenshot of the results. These tests help us to...
Sun, 7 Jun, 2020 at 7:27 AM
Fibre and your router
Connecting to WiFi on your fibre router: Switch the WiFi on your device ON and find the 2.4Ghz SSID (WiFi name), which should be on a label at the ba...
Tue, 1 Sep, 2020 at 12:43 PM
Vuma Reach Fibre Internet
Welcome to the latest Fibre offering from Webafrica on the Vuma Reach network. Finally, you can experience reliable, unlimited Fibre internet that will ...
Thu, 11 Jun, 2020 at 8:35 AM
Vumatel Reach Payment Update
Hello Webafricans, we will be taking you through the steps to update your payment method for your Vuma Reach service. If there are any suspension issues...
Fri, 12 Jun, 2020 at 7:03 AM
Fibre installation delays
If you have just placed a Fibre order or are interested in getting a Fibre connection, you need to know the installation turnaround times. We are affiliated...
Thu, 6 Aug, 2020 at 10:13 PM