ADSL is Dead: Everything you need to know about switching

Telkom recently announced the discontinuation of all copper network infrastructures. These are the lines which support ADSL and landline telephones.

This means that all ADSL users will soon need to choose a new internet connection method. 

The alternatives are Fibre and Fixed LTE - both of which are superior services to ADSL.



Switch from ADSL to Fibre: Everything you need to know

If you are a Webafrica customer, you can find more details on how to switch here.


What is switching to Fibre going to cost?

Not much. We cover 100% of your Installation / Connection costs on most of our Fibre providers. You will only need to pay a once off delivery fee of R209. 

Do I need to buy a new router for Fibre?

No. You do need a new router -but you don't have to pay for it. Webafrica will provide you with a free-to-use, fully insured router for as long as you’re with us. If you cancel your Webafrica service you can just send it back to us. 

What Fibre Line Speed should I choose?

We recommend taking at least a 10Mbps Uncapped Fibre line if you're planning on using your internet to stream or make VoIP calls. 

Take a look at our handy Fibre line guide: 

Can I keep my landline number?

Yes. If you want to. However you don't need a Telkom landline for Fibre. We can help you port your existing Telkom landline number to Webafrica’s VoIP service at no additional cost to you. Our Fibre packages all come with 30 minutes per month of free VoIP calls. If you need more than 30 minutes of talk time per month you are more than welcome to sign up for a bigger package. 

How long will it take to switch to Fibre?

Our different providers have different lead times. Most are between 7-14 days. Please see our Fibre page for more details on the providers in your area. 

Are there any contracts involved?

No. We don't do long, boring contracts. It's as simple as this: If you choose to cancel we need 1 calendar months' notice, and you must return your router. If you cancel in the first 12 months you will need to pay for your Set-Up fees which we subsidized (Installation and connection). That's it.

What if I move home?

Webafrica provide a "moving home" service. We will move your internet connection, to the closest possible connection to your current connection, at your new address. So you don't have to worry about paying installation fees and clawbacks if you move. 

Switch from ADSL to Fixed LTE: Everything you need to know

If you are a Webafrica customer, you can find more details on how to switch here.

What is switching to Fixed LTE going to cost me?

Not much. There is no set up cost for LTE - only a once off delivery fee of R209.

Do I need to buy a new router?

No. You do need one, but Webafrica will provide you with a free-to-use, fully insured router for as long as you’re with us. If you cancel your Webafrica account you can simply send it back to us.

How long will it take to Switch?

LTE orders are delivered within 3-5 days from the time that you complete your order. You must RICA successfully to complete your order. 

What do I need to RICA?

You need to submit a copy of your ID and your proof of residence. The proof of residence you use must match the address you save on your account or it won't be accepted by RICA. You may choose a different delivery address if you need to.

What package should I choose?

We recommend taking at least a 130GB/month LTE package if you are planning on using your internet to stream. 

Can I keep my landline number?

Yes. If you want to, but you don't need to have a landline for LTE. Alternatively, you can choose to port your existing landline number over Webafrica's VoIP service. 

Are there any contracts involved?

No. We don't do long, boring contracts. It's as simple as this: If you choose to cancel we need 1 calendar months' notice, and you return your router to us. That's it.

What if I move home?

LTE is not fixed to a line, so if you move to another LTE live area, all you need to do is take your router with you, plug it in, and you're all set. If you move to an area without LTE you will need to use our free "Moving Home" service to switch to another service.


What if there are no alternative internet access options in my area yet?

We expect the ADSL decommission to be rolled out by Telkom in stages. As such, they are expected to only turn areas off as other connection types become available.

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