How To Navigate To Your Webafrica Customer Zone

To manage your Webafrica services, you can log into your Customer Zone. This handy online portal gathers all your services in one place and allows you to view and update any of them.


You can click here, or visit our website, and click on the green 'LOGIN' button in the upper right-hand corner.


You will then reach the following screen:



Enter your email address and password and select 'LOG IN'

Once you’ve entered your customer zone there are many options available to you to help you manage your account.


PERSONAL DETAILS

Here you can adapt the way your account is managed by updating all your contact information, adding more contacts to your account or changing your email preferences. You can also view your email history and easily change your password.



BILLING INFORMATION


Here you will find all your invoices and billing details gathered in one spot. Do anything from updating your payment details to ordering new services. This is an important section for you since this is where you need to update your payment method to either credit card or debit order as soon as possible.


SERVICES



In this section, you can manage any of the services you have with Webafrica.


GET SUPPORT


Find all the support you might need at your fingertips. View our Network’s status to see if there are any updates, visit the Knowledgebase for some handy tips and step-by-step guides, log a ticket to get support or chat to one of our friendly agents.


CONTACT US


We hope this handy guide will have you navigating the Customer Zone like a pro in no time, but if you do have any questions don’t hesitate to give us a call on 086 000 9000 or dropping us a line at support@webafrica.com or Whatsapp chat. 


WhatsApp:

  • We have a super handy automated WhatsApp support line. 
  • To use it, add the number 0214649500 to your contacts as “Webafrica WhatsApp”.
  • Open your WhatsApp, search for the contact, and pop us a message. The bot who runs our WhatsApp is called “Willie” and he’s available 24/7. Not only can Willie direct you to useful troubleshooting articles, but he can also tell you if there are any outages.
  • If you contact “Willie” during our usual support hours, you can also opt to speak with a real support agent.


Please note: All Webafrica deals and packages are subject to change without notification. These include our terms and conditions as it relates to costs and deal/package structures for all of our service providers.


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