Refunds are done every Friday.
If a refund is requested, you will be asked to provide the following details:
- Account holder name
- Bank name
- Account number
- Branch name
- Branch code
- Account type
Please also note that if you have an active service on the account, any credit balances remaining on the account will be offset against future invoices.
Customers on debit order can only be refunded after the 8th of the month for the debit order taken on the 1st business day of that month. Should you want a refund done earlier, we will request a copy of your bank statement to confirm that the transaction has indeed been successful.
An admin fee of R50.00 will be levied on all overpayments resulting in a refund request.