Invoice and Billing disputes

If you have received your invoice and you find something which you don't understand or don't agree with, you can take it up with our billing support team by logging a billing dispute. 

This must be done within 60 days of the invoice date of the invoice in dispute.

A Billing Dispute can be lodged by sending an email or you can call our billing department on 0860 009 500


What to Include in your Billing Dispute:

  • Your name, customer code, and correct contact number
  • Invoice number and date
  • The amount in dispute 
  • The amount not in dispute 
  • The full details of the dispute
  • Any relevant evidence or documentation you wish to submit in support of the billing dispute.

All disputes are subject to internal investigation. Please allow 2-3 business days for your dispute to be resolved.

Should the billing team find you are due a credit note, please allow an additional 2-3 business days for this to be processed and reflect on your account.

All Webafrica internet packages are charged pro-rata in your activation month (your first month of service). So, if your account is activated on the 15th of the month you will only be billed for the days that your account is actually active. You will not be billed for the days that you did not have an active internet service. 

All disputes and credit requests are subject to our full terms and conditions which can be viewed here:

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